The worst moment is not the time to be improvising.
Right after a bite or injury, adrenaline wrecks the exact judgment you need. Groomers freeze, skip first aid, tough out a bite that gets infected, write nothing down, miss an insurance deadline, and end up with an incident that reopens as a problem months later. Almost nobody has a plan for the first ten minutes.
The day Maria got bitten, she didn't have to think, she ran her system: dog secured, wound treated and seen, incident form filled while fresh, owner and insurer notified, bite reported, evidence preserved. Rattled the whole time, but the sequence carried her, and weeks later every base was covered. (Illustrative example.)
Who this is for
Groomers who want a calm, rehearsed response for the worst day, so a bite or injury becomes a managed incident instead of a disaster.
By the end, you'll walk out knowing
You'll walk away with a finished plan
What you'll work through
5 short, plain-language lessons — most under five minutes. Read them or watch the slides, at your pace.
- 1
- 2Documenting while it's fresh5 min
- 3The bite report5 min
- 4Notifying and next steps5 min
- 5Your first-10-minutes system5 min
The toolsyou'll use
Spreadsheets you copy and fill in as you go — yours to keep, unlocked when you enroll.
Your instructor
Julia had the bad day early — the dog that went sideways — and learned the hard way that stopping is a skill. She teaches safety and risk from the inside: reading a dog, handling the difficult ones, and knowing the exact moment to put the clipper down.
Not happy with the course for any reason? Email us within 14 days of purchase for a full refund.
Reading, handling, and protecting yourself around the dogs that make grooming risky — before, during, and after a difficult appointment. Finish all 9 courses to earn the GC-DG credential — the full certification is $369.
See the full certification →