Marketplace Policy

What this marketplace is

The GroomerConnect Marketplace lets professional groomers buy and sell grooming vans and grooming equipment directly with each other. GroomerConnect provides the listing platform. We are not a party to any transaction, we do not handle payment, and we do not guarantee any listing, seller, or buyer.

Who can list

Any GroomerConnect member in good standing can post a listing. This marketplace is built for individual groomers and salon owners selling their own equipment — not for commercial resellers or dealers.

One listing per item. If you have multiple vans or pieces of equipment to sell, each one gets its own listing. Listing multiple items bundled together to avoid listing fees, or operating what is functionally a dealership through individual member listings, is not permitted.

We reserve the right to determine, at our discretion, whether an account is being used for commercial dealing rather than individual selling, and to restrict or remove accounts accordingly.

Listing fees

Posting a listing carries a fee that depends on the category and how long you'd like it to run. Tools start at $3, equipment at $5, and grooming vehicles at $19, with 30-, 60-, and 90-day options. The exact fee is always shown before you post, and the listing runs for the length you chose or until you mark it sold, whichever comes first.

Listing fees are non-refundable once a listing goes live, including if you sell the item elsewhere, change your mind, or the listing is removed for a policy violation.

What you can list

• Grooming vans and mobile grooming vehicles
• Grooming tables, tubs, and bathing systems
• Clippers, blades, scissors, and shears
• Dryers (high-velocity, stand, and cage)
• Brushes, combs, and dematting tools
• Booking software, point-of-sale systems, and other business equipment used in a grooming operation
• Salon fixtures and buildout equipment

What you cannot list

• Items unrelated to professional grooming or grooming businesses
• Counterfeit, stolen, or unlawfully obtained equipment
• Recalled equipment, or equipment subject to a safety notice, without clear disclosure
• Live animals
• Prescription medications, controlled substances, or restricted chemicals
• Anything that violates local, state, or federal law

GroomerConnect reserves the right to remove any listing, at any time, for any reason, including listings that violate this policy or that we determine, at our discretion, are inappropriate for the marketplace.

Listing accuracy

You are responsible for the accuracy of your listing. This includes:

• Photos that accurately represent the item's actual current condition
• Accurate mileage, year, and specifications for vehicles
• Honest disclosure of any known defects, damage, or needed repairs
• A price you are actually willing to sell at

Listings found to be materially misleading may be removed without refund of listing fees, and repeat violations may result in account suspension.

Transactions happen directly between members

GroomerConnect provides messaging so members can connect about a listing, but does not facilitate payment, escrow, shipping, or delivery for any marketplace transaction. Payment and the exchange of goods happen directly between the buyer and seller.

We strongly recommend:

• Meeting in person before exchanging any money, especially for vehicles
• Bringing an independent mechanic to inspect any van before purchase
• Never wiring money, sending gift cards, or paying through any method that cannot be reversed
• Verifying the seller's identity and, for vehicles, confirming the title is clean before payment
• Meeting in a public location for equipment exchanges

GroomerConnect's role and liability

GroomerConnect is a listing platform only. We do not inspect, verify, authenticate, or guarantee any item listed, and we do not verify the identity, trustworthiness, or representations of any buyer or seller beyond standard account verification.

GroomerConnect is not responsible for:

• The condition, safety, or legality of any item listed
• The accuracy of any listing
• Any dispute between a buyer and seller
• Any financial loss, fraud, or misrepresentation occurring in connection with a marketplace transaction
• The completion of any transaction

By using the GroomerConnect Marketplace, you agree that any transaction you enter into is solely between you and the other party, and that GroomerConnect bears no liability for the outcome of that transaction.

Reporting a problem

If you encounter a fraudulent listing, a seller or buyer who is not acting in good faith, or a listing that violates this policy, report it to hello@groomerconnect.com or use the report button on the listing. We will review reported listings and may remove them and/or suspend the associated account.

We cannot resolve disputes between buyers and sellers, recover funds, or act as a mediator in a transaction. We can remove bad-faith actors from the platform.

Account suspension

We may suspend or permanently remove a member's marketplace access, with or without notice, for:

• Posting fraudulent, misleading, or prohibited listings
• Operating as an undisclosed commercial dealer
• Receiving multiple credible reports of bad-faith dealing
• Any violation of this policy or GroomerConnect's general Terms of Service

Changes to this policy

We may update this policy at any time. Continued use of the marketplace after changes are posted constitutes acceptance of the updated policy.