Refund Policy
Last updated June 30, 2026
Whether a purchase can be refunded depends on what you bought. This policy explains the rules for each type of purchase, how to request a refund, and how refunds are issued. It is incorporated into our Terms of Service.
Courses and certifications
Courses and certification programs are eligible for a full refund within 14 days of purchase if you are not satisfied, provided you have not completed a substantial portion of the course. Once you have worked through most of the material, the purchase is no longer refundable.
A certification credential that has already been issued cannot be refunded, since the credential reflects work you completed and cannot be un-earned.
Business kits and downloadable materials
Business kits and other downloadable materials are non-refundable. Access is delivered instantly, and the files are yours to open, copy, and keep the moment you buy — so there is nothing to return.
To make sure you buy with confidence, every template, script, and checklist in a kit is listed on the kit's page before you purchase. What's listed is exactly what you receive. If a file is missing, corrupted, or not what was described, email us and we'll make it right.
Live event tickets
Tickets to live events are refundable up to 24 hours before the event begins. Within 24 hours of the start time, and once the event has begun, tickets are non-refundable — including for no-shows.
If the host cancels an event, every ticket holder is automatically refunded or issued store credit for the full ticket price. Replays and recordings, where offered, are treated as downloadable materials and are non-refundable.
Marketplace listing fees
Fees paid to publish a marketplace listing are non-refundable once the listing goes live. Marketplace item sales happen directly between members and are not handled by GroomerConnect; see our Marketplace Policy.
How to request a refund
For eligible purchases, request a refund by emailing hello@groomerconnect.com from the email on your account, with your order details and a short note on why. We aim to respond within two business days.
You can also review your recent purchases from your account. If you're unsure whether something is eligible, just ask — we're happy to help.
How refunds are issued
Approved refunds are returned to your original payment method through our payment processor. It typically takes 5–10 business days for the refunded amount to appear on your statement, depending on your bank or card issuer.
When a purchase is refunded, access to the associated course, certification, or event is removed.
Changes to this policy
We may update this policy from time to time. We will post the updated version and revise the “Last updated” date. The policy in effect at the time of your purchase governs that purchase.
Questions
Questions about a refund? Contact hello@groomerconnect.com.