The talk you keep avoiding costs you.
Most owners avoid hard conversations until they explode. You let performance slide because feedback feels awkward, you don't document, and then when you finally have to let someone go you have no record, no script, and no idea what you're legally required to do. Avoidance doesn't make the problem go away, it makes it bigger and riskier.
Maria avoided a groomer's slipping performance for months, gave no real feedback, and kept no record. When she finally had to let them go it was messy and legally shaky. She learned to give feedback early, document clearly, and handle terminations by the book, and the next difficult situation was calm and clean. (Illustrative example.)
Who this is for
Salon owners who need to manage performance honestly and, when necessary, let someone go the right way.
By the end, you'll walk out knowing
You'll walk away with a finished plan
What you'll work through
5 short, plain-language lessons — most under five minutes. Read them or watch the slides, at your pace.
- 1
- 2Documenting performance issues properly5 min
- 3How to fire someone5 min
- 4What you're legally required to do5 min
- 5Your performance-management system5 min
The toolsyou'll use
Spreadsheets you copy and fill in as you go — yours to keep, unlocked when you enroll.
Your instructor
Sandra built a shop that ran entirely on her, burned out, then rebuilt it on systems so it runs without her. She teaches operations and team: opening a salon, running it on daily systems, hiring, and scaling past a single chair.
Not happy with the course for any reason? Email us within 14 days of purchase for a full refund.
Everything that's different when you run a space with a lease, a team, and multiple groomers — opening, operating, hiring, and growing a salon. Finish all 15 courses to earn the GC-SO credential — the full certification is $549.
See the full certification →