One message. Big difference.
You finish a groom, the client leaves, and that's the last they hear from you until they happen to book again, if they do. The 24-hour follow-up, a simple message the day after, is the highest-return thing most groomers never send. It costs nothing and it quietly separates the groomers clients remember from the ones they forget.
Maria didn't follow up at all, until she started sending a simple message the day after each groom. Retention rose, reviews came more easily, and clients felt cared about, all from one short message she now sends on autopilot. (Illustrative example.)
Who this is for
Groomers who want a simple follow-up habit that lifts retention, reviews, and trust, for almost no effort.
By the end, you'll walk out knowing
You'll walk away with a finished plan
What you'll work through
5 short, plain-language lessons — most under five minutes. Read them or watch the slides, at your pace.
- 1
- 2The 24-hour follow-up message5 min
- 3Telling a client you found something5 min
- 4Making follow-up a habit, not a chore5 min
- 5Your follow-up system5 min
The toolsyou'll use
Spreadsheets you copy and fill in as you go — yours to keep, unlocked when you enroll.
Your instructor
Renee built a fully booked book without ever discounting — purely on how she treats people from the moment they walk in. She teaches the relationship side of the business: the new-client experience, retention, and the reviews and referrals that follow.
Not happy with the course for any reason? Email us within 14 days of purchase for a full refund.
The one skill that keeps a calendar full — getting clients, making a great first impression, keeping them, and handling it when something goes wrong. Finish all 13 courses to earn the GC-CR credential — the full certification is $469.
See the full certification →