The first 10 minutes decide everything.
It's the day you hope never comes, a dog gets hurt, or an owner accuses you, and in that moment, panic makes it worse. Admit fault, skip the documentation, fumble the response, and a manageable accident becomes a career-ending lawsuit. You need the plan before you need it.
When a dog Maria was grooming spooked and got nicked, it became a real vet bill, covered, because she had insurance and documented properly. Later, an accusation dissolved the moment her intake record showed the injury was noted at drop-off, before she'd touched the dog. (Illustrative example.)
Who this is for
Working groomers who want an emergency and incident plan ready before the worst day.
By the end, you'll walk out knowing
You'll walk away with a finished plan
What you'll work through
6 short, plain-language lessons — most under five minutes. Read them or watch the slides, at your pace.
- 1
- 2The first 10 minutes after an injury5 min
- 3Documenting an incident properly5 min
- 4Filing an insurance claim5 min
- 5Handling an accusation professionally5 min
- 6After it's over5 min
The toolsyou'll use
Spreadsheets you copy and fill in as you go — yours to keep, unlocked when you enroll.
Your instructor
Marcus ran his own salon for fifteen years and nearly lost it by undercharging — until he finally sat down with his own numbers and dug out. He teaches the money side the way he wishes someone had taught him: pricing, profit, and taxes, told straight, with the math landing soft.
Not happy with the course for any reason? Email us within 14 days of purchase for a full refund.
The core business knowledge every working groomer needs — solo, mobile, or salon. Finish all 14 courses to earn the GC-BF credential — the full certification is $449.
See the full certification →