Your reviews are your storefront now.
Before anyone books you, they check your reviews, and what they find decides whether they call. Yet most groomers barely ask for reviews, freeze when a negative one lands, and don't know what to do about a false one. Your online reputation is doing your marketing for you, for better or worse, and most groomers leave it to chance.
Maria rarely asked for reviews and panicked at negative ones. When she started asking at the right moment, responding to negatives calmly, and handling false ones properly, her rating climbed and her reviews started actively bringing in clients instead of scaring them off. (Illustrative example.)
Who this is for
Groomers who want their online reputation to bring in clients, by earning reviews, handling negatives, and dealing with false ones.
By the end, you'll walk out knowing
You'll walk away with a finished plan
What you'll work through
5 short, plain-language lessons — most under five minutes. Read them or watch the slides, at your pace.
- 1
- 2Asking for a review at the right moment5 min
- 3Responding to a negative review5 min
- 4When a review is factually false5 min
- 5Your reputation system5 min
The toolsyou'll use
Spreadsheets you copy and fill in as you go — yours to keep, unlocked when you enroll.
Your instructor
Renee built a fully booked book without ever discounting — purely on how she treats people from the moment they walk in. She teaches the relationship side of the business: the new-client experience, retention, and the reviews and referrals that follow.
Not happy with the course for any reason? Email us within 14 days of purchase for a full refund.
The one skill that keeps a calendar full — getting clients, making a great first impression, keeping them, and handling it when something goes wrong. Finish all 13 courses to earn the GC-CR credential — the full certification is $469.
See the full certification →